CLIENT EXPECTATIONS & COMMUNICATION

OUR STANDARD

At Designing with Latisha McKinney, every experience is guided by intention, clarity, and mutual respect.

Clear expectations allow the planning and design process to feel calm, organized, and enjoyable — which is essential to creating an elevated experience. This page outlines how we work together to ensure excellence from beginning to end.

COMMUNICATION

You can expect:

Clear, professional communication
Timely responses within business hours
Guidance that is direct, respectful, and honest

I do not believe in constant back-and-forth or rushed decisions. Space and structure allow for better creativity, better planning, and better outcomes.Our goal is to make your wedding day unforgettable.

RESPONSE TIMES

To maintain focus and quality across all projects:

Emails are responded to within 24–48 business hours
Weekend responses are reserved for time-sensitive matters
Urgent concerns are addressed promptly and professionally

This structure ensures every client receives my full attention and care.

SCOPE & BOUNDARIES

Respecting scope protects the integrity of the experience.

Services are delivered within the agreed scope
Additional requests are discussed thoughtfully and transparently
Last-minute changes are handled with discretion and care, when possible

Boundaries allow excellence to remain consistent.

COLLABORATION & RESPECT

The best work happens in partnership.

I work best with clients who:

Value preparation and professionalism
Appreciate clear leadership
Trust the process once direction is established
Communicate with kindness and respect

Mutual respect creates an experience that feels peaceful, productive, and refined.

FLEXIBILITY & GRACE

While we plan with excellence, we also allow room for grace.

Unexpected moments can happen — and when they do, they are handled calmly, thoughtfully, and with professionalism. Preparation allows us to adapt without panic or disruption.

IN CLOSING

These expectations are not limitations, they are the foundation of a well-led, elevated experience.

When clarity, trust, and respect guide the process, the result is something truly meaningful.

I am committed to serving with integrity, excellence, and care and I look forward to creating something beautiful together.

Luxury wedding planning and design with an editorial eye, and timeless rest